What is emotional intelligence?

Prepare for the ETS Major Field Test Business Exam. Use comprehensive flashcards and multiple choice questions, each with detailed explanations. Ensure your success!

Emotional intelligence refers to the capacity to recognize, understand, and manage our own emotions while also being able to recognize and influence the emotions of others. This concept encompasses several skills, such as emotional awareness, empathy, and the ability to maintain relationships. By accurately perceiving emotions, individuals can react appropriately in social situations, communicate effectively, and handle interpersonal relationships judiciously and empathetically.

The focus on perceiving and regulating emotions distinguishes emotional intelligence from other forms of intelligence, such as cognitive intelligence, which is primarily concerned with intellectual capabilities like reasoning and problem-solving. Understanding emotions allows individuals not only to enhance their personal and professional interactions but also to improve their decision-making processes and lead more effectively.

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